How much does your service cost?
The monthly membership fee is as little as $10.50. If you live in the state of Georgia, add sales tax. This membership fee includes access to our full line of program titles, with the number of programs out at any one time as selected by you the member, and two way postage prepaid mailer.
Monthly Memberships
DVD ONLY
| $10.50 | One (1) program at any one time. |
| $18.75 | Two (2) programs at any one time. |
| $24.99 | Three (3) programs at any one time. |
| $33.32 | Four (4) programs at any one time. |
| $41.65 | Five (5) programs at any one time. |
| $49.98 | Six (6) programs at any one time. |
| $58.31 | Seven (7) programs at any one time. |
| $66.64 | Eight (8) programs at any one time. |
| $74.97 | Nine (9) programs at any one time. |
DVD – and – VHS
| $11.50 | One (1) program at any one time. |
| $20.00 | Two (2) programs at any one time. |
| $26.99 | Three (3) programs at any one time. |
| $35.99 | Four (4) programs at any one time. |
| $44.98 | Five (5) programs at any one time. |
| $53.98 | Six (6) programs at any one time. |
| $62.98 | Seven (7) programs at any one time. |
| $71.97 | Eight (8) programs at any one time. |
| $80.97 | Nine (9) programs at any one time. |
ANNUAL membership – Three (3) programs out at any one time
| $290.00 | DVD ONLY |
| $310.00 | DVD – and – VHS |
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How does A+ Educational Video work?
After you browse our website and find tapes that you would like, click the "sign up" icon and start the sign up process. Follow the instructions on your screen. After you sign up, put your choices in your Queue. You'll receive your first available titles, determined by your pricing plan, via the U.S. Postal Service. Keep them as long as you want. There are no due dates or late fees. When you've finished, put them in the prepaid, return mailer and put them in the mail. As soon as we receive a tape back, we will immediately send out the next available title on your Queue list. In order to optimize your experience with us, we recommend that you have at least 15-20 titles in your Queue.
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How does the queue list work?
It's easy! Browse our site and select the titles you want to receive. When you find a title that you are interested in, click the "Add to Queue" link. You can have as many titles in your queue as you like. The titles you select arrive at your home via the U.S. Postal Service. At any time, you can have in your possession up to the limit of titles allowed within your selected price plan. There are no due dates or late fees. Keep each title as long as you want. Return it when you are ready using the pre-addressed, postage paid box that arrives with each title. As soon as we receive your DVD/VHS program, we'll send you the next available title from your queue list.
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How do I login to my account?
To log into your account, just click on the My Account icon on the home page. Then sign on and type in your password for access to your account.
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Why do I have to log in every time I enter your site?
We at A+ Educational Video take your personal privacy very seriously. If the computer automatically signs you in, other users of your computer have access to your personal information. We want to use every precaution to protect your privacy.
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Can I return items in any order?
Absolutely. Whenever we receive a movie, regardless of the order, we will ship you the next available title in your queue.
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How can I optimize my experience with A+ Educational Video?
The best ways to use our services are as follows: 1) Always keep your queue list full (15 or more videos at all times). 2) As soon as you watch one tape/dvd, return it immediately. Don't wait until you've watched all three to return them. This way, you will receive tapes at a faster rate and more frequently.
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Why don't I receive e-mails from you?
You should be receiving regular e-mails from us with information on what titles we have received back, and what titles we have shipped to you. If you are not receiving them, please check for any spam blockers that may be blocking our e-mails. If you are a Yahoo customer, Check Yahoo mail's interface, sometimes you can accidently mark a message as spam and have Yahoo automatically delete all future mails from the same source. In Yahoo mail, check Options/Spam Protection and Options/Blocker to see what your settings are. If you are still not receiving our e-mails after checking your Spam Blockers, please give us a call and let us know.
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What is your Member's Rating Page?
We at A+ Educational Video take your educational expertise very seriously. We also value your opinion of educational materials. Therefore, we provided this "Member Rating" link for you to give your opinion of the movies that you rent. After viewing a tape, please take a few moments to rate the movie that you and your children have watched. We appreciate any feedback that you can give us.
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What if I want to change/cancel my membership?
If you need to change any information to your account, click on the "My Account" Link, sign on, and change the information on the screen. When you are done, click the "Update My Account" button at the bottom. We at A+ Educational Video Rentals, LLC hate to lose customers, but if you must cancel your membership, go to "My Account" and click on the "Cancel Membership" selection at the bottom of the page. Then follow the instructions given.
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I live outside of the continental United States, can I still become a member?
If you live in Hawaii or Alaska, we can ship DVD only. Video tapes take longer during shipping, and would not benefit customers living outside of the continental United States at this time. If you live in Alaska or Hawaii and want to join, look at the "format" line in the video description. If it says DVD, or BOTH, it will be available to you.
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What type of VHS/DVD tapes do you carry?
We carry mostly educational videos. Most of our inventory is in DVD format. If a video is offered in DVD we will offer it to you in that format. We do not offer mainstream movies, unless it is of literary/educational or family friendly content.
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Will you give my personal information out to third parties?
A+ Educational Video will not sell, trade, or rent your personal information to anyone. Your personal information collected from us is used exclusively to process your orders. For your added safety, do not share your user name or password to anyone.
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How do I pay for my membership?
At this time, we are only accepting Discover, Visa and MasterCard.MONTHLY MEMBERS: Your credit card will be charged monthly, starting on the date that we actually send your first tape to you. That will be your actual start date, and then your credit card will be automatically charged on that day every month thereafter. ANNUAL MEMBERS: Your credit card will be charged on the date that we actually send your first tape to you. That will be your actual start date, and then your credit card will be automatically charged on that day every year thereafter.
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Is my credit card number safe?
We at A+ Educational Video take your privacy very seriously. We use the most advanced online ordering security system available today. It is called SSL (Secure Socket Layer). This technology encrypts all of the information related to your order as it is sent over the internet. This keeps all of your ordering information out of the hands of any unauthorized third party.
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How long will it take to receive my videos?
Usually, 3-5 days if the DVD is available now. VHS tapes can take 5-7 days. If you don't receive a title within this time frame, please contact us by e-mail and let us know. We can then trace it with the Post Office.
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What if I don't receive my requested VHS/DVD in the mail?
It is a rare occurrance when the postal service loses a package. However, should your item be lost in the mail, you will not be charged. Please notify our customer service department as soon as possible.
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What if I receive a video that I didn't order?
If you receive a video that you did not order, please contact customer service via e-mail. Click on the Contact us button on this page.
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How will I know if a VHS/DVD from my queue has been shipped?
As soon as we ship your item, we will send you an e-mail notifying you which tape has been shipped. Or, if you'd like, you can sign on in the Queue link, and check the shipping status there.
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How do I return the VHS Tape?
Each VHS tape comes to you in a box. Simply turn the same box inside out, and you will see our return address and postage already attached. Put the tabs together and form another box. Secure the tab edge with tape to ensure safe secure return of the program. You are ready to return.
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What if I lose a tape?
We understand that accidents happen. If you lose or damage a title, contact us via e-mail and let us know. We will charge only the replacement cost for the title to your account.
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What if I damage or lose the return mailer?
The mailer is very important. If you've misplaced it or it is damaged, simply send the video back to us in a protected box with your own postage through the "U.S. Postal Service". Send box to A+ Educational Video, P.O. Box 1027, Grayson, GA 30017.
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Will I be able to obtain information about the shipping status of my items?
Yes, as soon as you enter a title in your queue, the stock status will appear in your queue. As soon as we ship a tape to you, you will be notified by e-mail which tape was sent and when.
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What if the Video you sent me is unplayable?
This is extremely rare, but if you receive a damaged VHS, please contact our Customer Service department immediately. We will then ask you if you would like another copy sent to you. If you are having tracking problems with the VHS tape, before contacting us, try pressing both channel buttons on your VCR player "at the same time". This is the way of manually tacking videos on the newer machines. If this doesn't work, contact us.
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Do I have to pay if I lose or break a VHS or DVD?
Unfortunately, we will need to replace that item in our inventory. In order to do this, we will charge your credit card only the "replacement" cost of the tape. The replacement cost is the price that we will have to pay to replace that VHS/DVD, not necessarily the retail price. If in A+ Educational Video estimation, excessive loss or damage by a customer of our merchandise is determined, we reserve the right to cancel that customer's membership.
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What about multiple tape sets?
Each VHS or DVD is treated as a separate rental. For example, If you have three tapes out, and one of them is part of a multiple set, you will receive the corresponding tape or DVD when one of your items out is returned.
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What if I am looking for a specific VHS/DVD that you don't carry?
If we do not have an item that you are looking for, or if you have a suggestion of a great video that you've seen, please e-mail us with your request or suggestion. We welcome your expertise in educational materials, and will do everything we can to get the tape you requested.
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Do you offer learning guides with your videos?
We do not send out learning guides with our titles. Learning/Teacher's guides are available on most of the distributor's websites for you to print out on your computer. You can find these sites on our Links page or on the back of most titles.
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I teach a small group of homeschool children Science, is it legal for me to show your tapes to them?
All VHS tapes and DVD's come with certain performance rights in which you agree to abide by when signing up with us. However, there is an exemption in the U.S. Copyright Law called the Copyright Law Revision of 1975, Section 110, Title 17. This revision gives educators the legal right to use VHS/DVD tapes for educational purposes as long as the following conditions apply: 1) an instructor must be present during the showing of the video/dvd. 2) the video/dvd is used in the course of face-to-face instruction in a non-profit institution, in a classroom, or similar place devoted to instruction. 3) no duplication of video/dvd tapes is permitted. 4) no admission/fee can be charged. For further information about this exemption, go to http://www4.law.cornell.edu/uscode/17/110.html. For information about the interpretation of this law, go to http://www4.law.cornell.edu/uscode/17/110.notes.html.
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How do I contact you if I have a question or a problem?
Please contact A+ Educational Video via e-mail anytime at customerservice@aplusvideorentals.com, or call us at 678-580-5063, Monday through Friday, 9:00 am to 5:00 pm Eastern Standard Time. E-mailing is the preferred way of communication for faster service. Your satisfaction is of utmost importance to us, we will do everything in our power to make and keep you happy.
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What if I have trouble playing a DVD?
If you have received a DVD title that is unplayable, try cleaning the disc first. (window cleaner on a soft paper towel works well.). Windex wipes work even better. Also, try removing the scratch protector. Some DVD players won't work with the protector on. If you still have trouble, please e-mail Customer Service. Please return the damaged disc, as many damaged discs can be repaired with our polishing machine. This helps keep costs low for all our customers.
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What do the terms Short Wait and Long Wait mean?
Some of your videos may display a wait status. This is an indication that more customers want to see this video than we have copies. We recommend that you keep your videos in the order in which you prefer to see them, regardless of their wait time. Short Wait: We don't have quite enough copies to meet current demand. We should have enough copies in the near future. Long Wait: There is considerably more demand than available copies. It is unlikely that we will be able to send this video within the next week or two. Wait time for Long Wait status is generally less than 30 days.
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If I cancel my membership, when are outstanding titles due back?
There are several things to keep in mind once you cancel your account:
1)Cancellation will be effective immediately. WE DO NOT GIVE REFUNDS FOR PARTIAL MONTHLY SUBSCRIPTION PERIODS OR UNWATCHED VIDEOS.
2)Outstanding rentals must be mailed back to us within 7 days of cancellation. If we do not receive them back within 7 days, we will have to charge your account for any outstanding titles. If you find it will be difficult to get them back within 7 days, you must send us an e-mail stating why there will be a delay to avoid charges.
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